Monday 9 March 2015

Ask questions only to ensure understanding.

During dinner, a friend might be talking about her child's diaper rash. The conversation might go from the diaper rash to asking about her husband to how her husband's new job is going to getting on the topic of your own husband's job and completely forget about the diaper rash! This type of conversation happens a lot. 
"Our questions lead people in directions that have nothing to do with where they thought they were going. Sometimes we work our way back to the original topic, but very often we don’t."
The best way to resolve this issue is to get the conversation back by saying "so what sort of cream has helped with little Tommy's diaper rash?" 


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