Monday 9 March 2015

Pay attention to nonverbal cues.

"The majority of direct communication is probably nonverbal. We learn a lot about each other without saying a word. Even over the telephone, you can learn almost as much about a person from the tone and cadence of their voice than from anything they say." 
When you're around people at work, you can often tell it's Monday by the expression on their faces or that it's Friday because of the smiles on everyone's face. Here is a YouTube video for more information. 

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