When someone is telling you a happy story, sad story, or funny story, the expression on your face is reassurance that you've been listening to them.
"If you feel sad when the person with whom you are talking expresses sadness, joyful when she expresses joy, fearful when she describes her fears—and convey those feelings through your facial expressions and words—then your effectiveness as a listener is assured. Empathy is the heart and soul of good listening."
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